Restorative Justice in Housing

Restorative tools that reduce conflict and support housing stability — including eviction prevention.

Our Restorative Justice in Housing program helps affordable and supportive housing providers address conflict in ways that support accountability, repair, and housing stability. We offer staff training, facilitated restorative processes, and practical tools teams can use in day-to-day interactions, alongside existing policies and procedures. Our work helps reduce escalation, strengthen communication, and improve community wellbeing. We support housing organizations in staff development and training as well as site-based implementation using structured guidance and a comprehensive manual.

Restorative proactive approaches can reduce avoidable evictions and recurring conflict by replacing purely punitive responses with structured pathways for accountability and repair. We help providers strengthen resident voice, rebuild trust, and create shared expectations — supporting safer, more stable housing communities over time.

What We Offer

  • Train staff in restorative communication, de-escalation, and conflict-response tools
  • Facilitate structured conversations to address resident conflict and support repair
  • Lead restorative circles to strengthen relationships and clarify shared expectations
  • Support implementation of a site-based restorative approach (planning, tools, coaching)
  • Provide practical resources including scripts, agreements, and manual-based guides

Who Is It For?

We work with affordable and supportive housing providers, property managers, service providers, and frontline staff who want effective, humane ways to address conflict and strengthen community wellbeing.

Outcomes

  • Earlier, more constructive responses to common housing conflicts
  • Accountability and repair processes that don’t default to escalation
  • Housing stability, including rent stability and reduced avoidable evictions
  • Stronger communication between residents, staff, and service teams
  • Clear, practical tools staff can use consistently across situations

When Restorative Approaches Work Best

We use restorative approaches in situations where participation is voluntary and a dialogue-based process is appropriate. We prepare participants carefully to assess readiness, support respectful participation, and determine whether a restorative process is suitable. Our services complement existing housing policies and do not replace necessary safety responses or emergency protocols.

RJ Housing Manual

Our RJ in Housing Manual is a practical guide to using restorative justice in affordable and supportive housing settings. It is designed for mediators, service providers, support staff, property managers, and housing leaders who need effective, humane ways to address conflict, repair harm, and strengthen community wellbeing. Grounded in restorative principles — accountability, healing, dignity, and shared responsibility — the manual combines core concepts with hands-on tools, including circles, facilitated dialogue, conflict-response guides, scripts, agreements, and implementation strategies. Its purpose is to help housing providers move beyond purely punitive responses and build safer, more stable, and more respectful communities.

Request a Manual