FAQs

Frequently Asked Questions

What do you mean by restorative justice?

Restorative justice is a structured way of responding to harm that centers impact, requires accountability, and supports repair. When it fits, it brings together people who were harmed, people responsible, and relevant community or institutional partners to reach meaningful outcomes beyond punishment alone.

What do you mean by transformative justice?

Transformative justice goes beyond resolving a single incident. It focuses on strengthening the conditions that reduce future harm over time, including skills, relationships, community support, and healthier systems for accountability and reintegration.

What kinds of harm do you work with?

We work in situations involving harm and life-altering harm, including cases connected to incarceration or long-term system involvement. Each case is carefully screened, and not all situations are appropriate for this process.

Is participation required?

No. Participation is always voluntary. No one is pressured to take part, and cases proceed only when all ethical, safety, and readiness conditions are met.

Is this approach “soft” on people who cause harm?

No. This work requires a high level of accountability. Individuals who caused harm are expected to acknowledge responsibility, understand the full impact of their actions, and engage in meaningful repair. This process often creates more real accountability than the justice system which penalizes individuals, with no formal process for repair. Avoidance, denial, or minimization are not accepted.

Does this replace the criminal justice system?

No. Our work in this area does not replace legal accountability where it is required. It may take place alongside or after system involvement, depending on the case. In some cases, a District Attorney can formally divert a case away from the criminal justice system to a Restorative Justice process, which we facilitate. Our role is to address harm in ways that traditional systems often cannot, not to excuse or erase responsibility. We also work within the justice system to provide in-custody programs.

What does the process actually look like?

We customize our processes to the specific situation and the needs of those involved. In general, our processes begin with careful screening, followed by extensive individual preparation with each party. Only when readiness is established do facilitators guide structured dialogue focused on accountability, impact, and repair. Follow-up supports integration and lasting change.

Is forgiveness required?

No. Forgiveness, reconciliation, or closure are never required or expected. Each person determines what healing looks like for them. The process focuses on accountability, truth, and dignity—not prescribed emotional outcomes.

Does this involve restitution or financial repair?

In some cases, restitution or other concrete forms of amends may be appropriate and mutually agreed upon. When included, restitution is only one part of accountability and never a substitute for responsibility or healing.

Why focus on healing as part of justice?

Because harm that is not fully addressed often continues to cause damage—to individuals, families, and communities. When accountability includes understanding impact and making amends, the likelihood of future harm is reduced and public safety is strengthened.

Who facilitates this work?

The work is led by highly trained facilitators with professional experience in mediation, trauma-informed practice, and accountability-centered dialogue. Their role is to prepare, support, and guide participants through a disciplined, ethical process.

What kinds of issues are a good fit for your work?

We support a range of situations — from community conflict and housing disputes to justice-system diversion, in-custody conflict resolution, family reunification, workplace and HR, and reentry/reintegration support. Fit depends on safety, readiness, and whether a dialogue-based accountability process is appropriate.

What about serious harm — do you work with that?

Sometimes, yes. But fit and timing matter. Some restorative processes are designed for serious harm, often in post-conviction contexts, with careful preparation, voluntary participation, and strong safety planning. Not every situation is appropriate, and we don’t force a restorative process when it isn’t a fit.

How can survivors and people who have caused harm work together on the same staff team?

We believe both perspectives bring essential insight and that our work is stronger when it is shaped by people who understand harm from different sides. Survivors bring clarity about impact, safety, and what real accountability must include. People with lived experience of causing harm and doing repair bring a hard-earned understanding of responsibility, change, and what it takes to follow through. Both bring knowledge of the shortcoming of status quo approaches. Together, we model the kind of healing-centered accountability we aim to build in communities.

Who supports this work?

Our work is supported by community partners, foundations, donors, faith communities, and justice-system stakeholders who believe that addressing harm responsibly and humanely makes communities safer and stronger.

How can someone learn more or get involved?

People can learn more by “Contacting Us”, reaching out to someone on our team, volunteering or donating.